Quality Commitments

We aim to achieve high levels of quality and safety by involving doctors, nurses, therapists and other staff as well as patient and their family members. A culture of continuous quality improvement is cultivated and encouraged to provide the patients a safe environment to receive the highest quality care. The methods we determine to use to achieve this include:
Identification, development and strengthening of policies, procedures and protocols
Maintenance of ethical medical and nursing practices
Practice of evidence-based medicine of the highest standard
Practice of safe medication practices
Identification and prevention of errors
Performance review through well-defined key indicators
Respect and protection of patient rights.
Quantification and measurement of patient satisfaction
Stringent hospital infection control guidelines’
Compliance with bio-medical waste management rules
Constructive dialogues with the patients and their families to encourage participation and compliance in the treatment process
Engagement of the patients and their families in safety
Effective use of resources
Cost-effectiveness management
Antimicrobial stewardship programmes and monitoring antibiotic use